Sr ServiceNow Developer 7+yrs  exp ( W2)

Sr ServiceNow Developer 7+yrs  exp 

Work Summary
• ServiceNow Certified Developer & Administrator with 7+ years of expertise in delivering scalable ITSM solutions.
• Strong background in implementing ServiceNow modules such as Incident, Problem, Change, Asset Management, CMDB, Knowledge, Request, Service Catalog, Custom Applications, and Integrations.
• Broad experience across ITSM, ITAM, ITBM, HRSD, ITOM, CSM, and WSD modules, leveraging ITIL V3 framework with deep functional and technical knowledge of ServiceNow.
• Skilled in configuring HR Service Delivery (HRSD), including HR Case Management, Lifecycle Events, and HR Service Portal, with proven hands-on experience building RESTful APIs for integrations with third-party systems.
• Hands-on experience with the latest ServiceNow Zurich upgrade — led pre- and post-upgrade analysis, regression testing, and remediation of breaking changes across workflows, custom apps, and integrations.
• Validated Zurich release features (GenAI, CSDM updates, Flow Designer enhancements) and ensured upgrade readiness via impact assessment and ATF automation.
• Served as CSDM SME for aligning CMDB data models with ServiceNow best practices.
• Proficient in designing solutions, defining platform architecture, implementing integrations (REST/SOAP APIs), and ensuring performance optimization.
• Experienced in developing and implementing Business Rules, Script Includes, Data Dictionaries, UI Actions, UI Policies, Client Scripts, and Validation Scripts within ServiceNow using JavaScript and Glide.
• Well-versed in creating and maintaining Access Control Rules (ACLs) to secure and manage role-based access to applications.
• Hands-on exposure to multiple ServiceNow versions, including Geneva, Helsinki, Istanbul, London, Madrid, and New York.
• Skilled in JavaScript development and workflow configuration to enable process automation, customization, and new feature implementation.
• Expertise in ServiceNow customizations using Workflows, Variables, Flow Designer, Update Sets, Client Scripts, Business Rules, UI Policies, Notifications, ACLs, Fix Scripts, Script Includes, Service Catalog Development, Data Imports, Glide Record, and Portal framework.
• Created workflows to dynamically alter access controls based on real-time evaluations of user responsibilities and actions.
• Integrated CAM with ServiceNow’s GRC module to guarantee access rights are consistent with business rules and regulatory requirements.
• Configured CAM with ServiceNow’s issue and change management processes, ensuring that any changes to user authorizations are reviewed and approved as part of the ITSM workflows.
• Designed Virtual Agent conversations using NLU to automate IT and HR requests, improving response time and user experience.
• Skilled in custom Scoped App development, UI Builder, and Service Portal customization using JavaScript (ES6+), AngularJS, and React.
• Experienced with REST/SOAP API integrations, Flow Designer automation, and source control (Git) for collaborative development.
• Configured Virtual Agent and NLU models aligning with Now Assist AI capabilities to deliver intelligent automation and enhanced user experiences.
• Hands-on experience configuring ServiceNow Vulnerability Response (VR) and Security Incident Response (SIR) modules, automating workflows for vulnerability detection, analysis, and remediation.
• Skilled in integrating VR/SIR with vulnerability scanning tools (e.g., Tenable) using APIs, MID Servers, and custom connectors.
• Worked on AI-driven workflows to automate approvals and ticket routing across ITSM and HRSD modules.
• Expert in ServiceNow Discovery, IRE, CSDM 4.0, CMDB Health, and process integration — ensuring accurate CI data modeling, audit readiness, regulatory compliance, and seamless downstream consumption across ITSM, SecOps, ITOM, and SAM/HAM workflows.
• Implemented and configured ServiceNow BCM to simplify business continuity planning, testing, and execution, promoting resilience during disruptions.
• Configured security incident and vulnerability response workflows by integrating ServiceNow with external monitoring and scanning tools, enabling faster detection, assignment, and remediation of security events.
• Strengthened platform security by aligning GRC and Compliance use cases with SecOps, including access reviews, risk assessments, and automated remediation through workflows and integrations.
• Embedded ServiceNow BCM with ITSM and CMDB to connect business continuity plans with the organization’s IT architecture, resulting in accurate and up-to-date information during crises.
• Strong knowledge of field technician workflows, dispatching, skills-based routing, and inventory lifecycle.
• Custom scripts and business rules were created in ServiceNow FSM to automate complicated field service procedures while minimizing manual interaction.
• Full lifecycle development and customization of Incident, Problem, and Change Management processes aligned with ITIL standards.
• Integrated ServiceNow with SAP Employee Central (SAP EC) via REST API to automate employee lifecycle workflows (onboarding, access provisioning, role updates).
• Enabled real-time data exchange between SAP EC and ServiceNow for HR record synchronization, leveraging Integration Hub, MID Server, and secure OAuth authentication.
• Proficient in troubleshooting, optimizing performance, and working with Client Scripts, Catalog Client Scripts, Server-Side Scripting, UI Scripts, and UI Policies.
• Experience collaborating within Waterfall, Agile, and Scrum methodologies.
• Adept at configuring and enhancing Service Catalog Items to manage diverse infrastructure services across the enterprise.
• Enabled bi-directional data exchange patterns between ServiceNow and enterprise data lakes by consuming inbound APIs to enrich operational records with analytics insights and reference data.
• Regularly engage in client interactions through daily, weekly, and monthly meetings to review progress, procedures, and requirements.
• Proven ability in reviewing and approving validation documents, supporting pre-sales efforts, training end-users, and driving enterprise digital transformation initiatives using ServiceNow.

Technical Skills:
• Platforms: ServiceNow, ITSM.
• Languages: JavaScript, Java, Glide Script, HTML, SQL, AngularJS.
• Tools & Integration: REST/SOAP APIs, Flow Designer.
• ITSM TOOLS: ServiceNow (San Diego, Tokyo, Utah, Vancouver, Washington).
• ServiceNow Modules: Incident, Problem, Change, Request Management, Knowledge Base, Service Catalog, CMDB, HRSD, Reporting, Dashboards, Integration HUB, Service Level Management, Agile Development, Integrations.
• Application Servers: WebLogic Server, IBM WebSphere.
• Web Technologies: HTML, JavaScript, CSS, XML, Jelly, AngularJS.
• Methodologies: SDLC, Waterflow, Jira, Rally, Agile, Scrum.